![]() ![]() The article suggests removing the battery to troubleshoot it, but I cannot do this due to the reason stated above.Ĥ - Finally, I ran the battery component test using the F2 key during restart. According to the UEFI Hardware Diagnostic tests, my AC adapter is working fine (it passed). I am using the AC adapter that came with my laptop. ![]() My laptop now has the most recent updates, but this did not fix my battery issue either.ģ - I checked out the "Battery Does not Power Notebook or Hold a Charge" page. I clicked "Search automatically for updated driver software," but there were no new updates.Ģ - I updated my laptop using Windows Updates and HP Support Assistant Updates. I could not remove my battery my HP Spectre requires a special screwdriver to remove it, one I do not have. Thank you so much for taking the time to respond!ġ - Unfortunately, uninstalling and reinstalling the "Microsoft ACPI-Compliant Control Method Battery" did not work. Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution. Click the “ Kudos/Thumbs Up " on the bottom right to say “ Thanks ” for helping! HP Notebook PCs - Using and Testing the AC Power Adapter If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: This document has the most relevant troubleshooting if your battery appears to be not charging.īattery Does not Power Notebook or Hold a Charge When the computer comes back up it should automatically find the driver.ġ1) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.ġ2) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller.ġ) In the search box, type, and open Windows Updates.ģ) If the updates are available, click on install and restart the computer.ġ) In the search box, type, and open HP Support Assistant. Let's try reinstalling the Microsoft ACPI-Compliant Control Method Batteryġ) In the search box, type, and open “Device Manager”.ģ) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.ĥ) At the prompt put a check in the box to remove the current driverħ) Remove the battery for a minute and then put it back in. HP Instant Welcome to HP Support Community!.Business PCs, Workstations and Point of Sale Systems. ![]() Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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